fbpx

Below is the list of our most frequent questions that the client asked us. If you can not find the answer to a question you may have here, contact us. We are committed to customer service, the 24 hours of the day, the 7 days of the week, and we are ready to answer all your questions as quickly and exhaustively as possible.

Question 1: Do I get a confirmation when I book?

Respuesta: Sí, recibirá una confirmación por correo dentro de las 24 horas posterior a su reserva, con todos los detalles e instrucciones y nuestra información de contacto.

Pregunta 2: ¿Cuáles son mis opciones para hacer el pago?

Respuesta: Pago en línea: al utilizar nuestro sistema de reservas automatizado, todos los pagos se procesan a través de PayPal, que también permite pagos seguros con todas las principales tarjetas de crédito. Pago inicial en línea y en efectivo a su llegada: a solicitud, podemos personalizar un enlace para un pago inicial y luego puede pagar el monto adeudado en efectivo a su llegada

Question 3: How do I get a quote for transfers and excursions?

Respuesta: You can receive a quote by sending the simple form in the contact section or by sending an email with a quote request to info@caribbeansuntours.com

Question 4: What about the excursions at Caribbean Sun Tours?

Respuesta: Caribbean Sun Tours ofrece una gran variedad de excursiones en los diferentes destinos de la República Dominicana. Podemos aconsejarle que realice excursiones que se ajusten mejor a sus necesidades y preferencias. Tenemos diferentes excursiones que se realizan al menos una vez por semana, otras incluso diariamente. También podemos organizar excursiones privadas y actividades solo para usted o su grupo.

Pregunta 5: Reservé un servicio en su sitio, pero ahora necesito cancelar. ¿Que puedo hacer?

Respuesta: Esta es nuestra política de cancelación: 48 horas antes de la hora de salida programada, reembolso del 100%, 24 – 48 horas antes de la hora de salida programada, reembolso del 50%, dentro de las 24 horas antes de la hora de salida programada o No Show SIN REEMBOLSO.

Pregunta 6: ¿Qué tan seguro es el pago en línea a través de su sitio web?

Respuesta: Well, Paypal is in charge of the payment process. The PayPal site is highly secure. It uses industry-leading technology (such as SSL) to keep your information safe.

Pregunta 7: ¿Qué tan bueno es Caribbean Sun Tours en República Dominicana?

Respuesta: Ir a su hotel con Caribbean Sun Tours es fácil, directo y confiable. Nuestra empresa está aquí para servirle y todos nuestros servicios están 100% garantizados. Si tiene alguna pregunta, por favor contáctenos.

Pregunta 8: ¿Cómo es el procedimiento en los aeropuertos de la República Dominicana?

Respuesta: When you arrive at the airport, you will first go through the immigration where you will have to give your tourist card or buy one if you have not been provided before the flight. You must also complete a form, then you will be directed to the baggage claim area where your luggage will be waiting. Once you have your luggage, you will proceed to customs. Customs procedures can take 5 minutes or 15 minutes, depending on how many people are clearing customs.

Pregunta 9: Si mi hora de llegada cambia, ¿qué debo hacer?

Respuesta: The day of your arrival we will be monitoring your flight all day, this way we will have your vehicle ready when you arrive. Do not worry about delays, early arrival or any minor change, we will know exactly what time you will land and your vehicle will be ready. If your flight changes and arrives on a totally different flight at a totally different time, contact us and let us know the information of the new flight, we will update your arrival and move your vehicle to the new time.

Pregunta 10: ¿Qué sucede si me demoro mucho en salir de la terminal?

Respuesta: If the entire procedure of arrival, immigration, baggage claim and customs inspections takes a long time, do not worry, we know and our drivers will wait for as long as necessary.

Pregunta 11: ¿Cómo te vamos a encontrar en el aeropuerto?

Respuesta: Your cordial and professional driver will be waiting for you at the arrivals hall of the airport with a sign with your name to facilitate your identification. Then he will help you with your bags for the vehicle parked in front of the airport. From there you will be taken directly to your hotel or private residence.

Pregunta 12: ¿Hay algún cargo adicional que deba pagar por encima del precio indicado?

Respuesta: No, we do not charge additional fees or fuel surcharges. The indicated price is the price you pay. Including tax.

Question 13: Should I print a receipt to show the tourist guide?

Respuesta: We understand that you may not have a printer on hand when you travel, so it is not necessary to have a hard copy. However, we ask you to show an identification that matches your reservation and also the order number that is sent immediately by email after making your reservation.

Question 14: How much does it cost to do a private tour?

Respuesta: Contact us to get the latest information about your desired trip.

Question 15: Do I have to make a reservation or can I appear?

Respuesta: yes. Reservations are required for guaranteed places on all tours. Reservations help us determine the number of guides we need to make sure our groups are manageable and enjoyable, and allow us to notify you of changes to the tour due to weather or anything that might disturb them.

Question 16: Are we hiking even though it's raining and windy?

Respuesta: We make walks in the rain, snow, wind and any other climatic condition that nature decides to throw us. After all, let's live adventures! If the weather is not safe for some reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.

Pregunta 17: Cuánto tiempo tiene que esperar a recibir una respuesta?

Respuesta: Si usted compra cualquiera de nuestros tours o de transporte a través de la www.caribbeansuntours.com sitio web, usted recibirá una confirmación en el momento de su compra. por correo electrónico o directamente con un ejecutivo a través de la central de reservas, recibirá confirmación dentro de dos horas a partir del momento en que se ponga en contacto con nosotros.

Confirmation of the purchase of Caribbean Sun Tours

What is the confirmation of my purchase with Caribbeansuntours?

It is a letter that contains all the important information about the excursion or the transportation service that is the reservation.

What information can I find in my Caribbeansuntours.com purchase confirmation?

It contains a number that is your confirmation code. It also confirms your name, the date of the tour or transport of the service, the number of participants, the location and address, instructions to arrive, policies, recommendations and detailed information to contact us.

What should I do with my purchase confirmation from Caribbeansuntours.com?

Usted debe leer cuidadosamente su confirmación y ponerse en contacto con nosotros si tiene alguna pregunta o comentario, o para más información. Si lo desea, puede traer una copia de la confirmación de presentar al registro de su servicio de transporte gira.

This site uses cookies for you to have the best user experience. If you continue to browse you are giving your consent to the acceptance of the aforementioned cookies and acceptance of our Cookies policy, Click the link for more information.plugin cookies

ACCEPT
Notice of cookies
English English Español Spanish
1
How May I help you with?
Hello,
How can we help you?
Powered by